Receptionist job in London

St.Katharine Docks Practice - www.stkatharinedocks.nhs.uk

Duties:

• welcoming patients and visitors to the Practice, be it in person or on the telephone

• answer incoming calls and dealing with inquiries in an appropriate manner

• schedule patient appointments

• must have excellent time keeping – very important

• carrying out daily routine tasks

• deal with incoming and outgoing post

• obtain external medical report/scan/results as required by medical professionals

• ensure reception area is well maintained, neat and clean

• ensure availability of treatment information by filing and retrieving patient records.

• maintain patient records by obtaining, recording, and updating personal information.

• complete other clerical duties as assigned

• safeguard patient privacy and confidentiality at all times

   

  Required skills

   

• Good written and spoken English

• Ability to organize and priorities workload

• Numeracy and Literacy

•  

• Methodical approach to work, commitment to producing good quality work

• Competent IT skills

• Communication skills and ability to copy with Patients and users of the services provided

• Telephone skills and understanding the importance of relaying correct information

• Understanding the importance of confidentiality to both the Patients and the Practice, and an ability to maintain it at all times

• Genuine interest in people

• Having a professional approach duties

• Understanding and being able to appreciate diversity, culture and disability 

• Willingness to learn and develop and participate in all forms of Practice learning

   

  Preferences

   

• Preferably someone who has worked within the NHS

• Knowledge on the use of EmisWeb system preferred

• Applicant must have knowledge of computer and relevant software applications

• knowledge of general administrative and clerical procedures

• Excellent communication skills

• Customer service skills

Please email us with your CV if you are interested.

The afternoon shift: 2:30pm to 6:30pm Mon-Fri.